FAQ

Welcome to Qismatbet Frequently Asked Questions page. Here you will find the answers to the key questions raised by our Clients. In case you have a problem that is not covered in our FAQ list, please, send your question at e-mail [email protected] Our Customer Support team will be happy to assist you, and maybe your query will find its way into our frequent questions list.

 

How can I open an account in Qismatbet?

In order to register an account in Qismatbet, click "Registration" at the top right of the website and fill in all text boxes in the form. Registration process is required only once and it will last just a minute.

 

Can I have more than one account with Qismatbet?

No, you can have only one account in Qismatbet.

 

I have forgotten my username and/or password. What shall I do?

In order to reset your password please click on "Forgot Password?" at the top right corner of the website and follow the instructions. If you have forgotten your username, please contact our Customer Support Service by sending an е-mail to address [email protected] and your username will be recovered once your identity is confirmed.

 

How do I place a bet?

When you have already chosen the event you want to bet on, just click on the game outcome you want and the bet you’ve chosen will appear in the bet slip on the top right corner of your screen. Once the bet slip has opened, enter the amount that you wish to bet, and the bet slip will automatically calculate your potential winning. Click on "Place bet" to make your bet. The bet amount will be deducted from your account balance.

 

How can I see whether my bet was accepted?

Once you have confirmed your bet by clicking on "Place bet" in the bet slip, you will receive confirmation of acceptance, if the bet has been placed successfully. Each bet you place will appear in your account under "Bet History".Please note that a bet, once placed, can no longer be cancelled.

How can I see the history of my bets?

In order to view your bets, please enter the section "Balance", then "Bet History". Choose the bet period and status in the open window and click "Show" button.

I placed a bet by mistake. What shall I do?

Unfortunately once you have confirmed your bet by clicking on "Place bet"" the bet is accepted and can no longer be cancelled. Check your choice once more before you make a bet.

 

What bet types can I place in Qismatbet Sports?

Qismatbet offers a wide selection of bets on the most popular sports, various leagues and matches. We accept both pre-match bets and Live.

 

What is the minimum and maximum stake I can place?

The minimum bet you can place is 0,10 EUR / 0,10 USD / 8 RUB. The maximum bet is 900 EUR / 1000 USD / 70 000 RUB. The maximum winning amount of any bet must not exceed 9000 EUR / 10000 USD / 700 000 RUB.

 

What currencies can I bet with?

Currently you can register and bet in Euro, US Dollar, Russian Rouble and Indian Rupee.

 

Can I transfer money between Sport and Casino accounts?

Yes. In order to transfer money between Sport and Casino, click on the “Transfer” button at the top right of the screen. Fill in the money you have to transfer in the "Amount" field. After the above mentioned activities click on the “Confirm” button.

 

Which payment methods do you accept?

You can make a deposit (replenish your gaming account) via Visa, Mastercard, Neteller, Skrill, Qiwi, Webmoney, Yandex Money and more. Read more on the page Deposit & Withdrawal.

 

How can I make a withdrawal from my Qismatbet account?

Withdrawals are carried out in the same way, which was made a deposit (except Mastercard). You can receive the amount within 3 business days after the payment order.

 

Does Qismatbet charge fees for money withdrawal?

In case the participant requires back the amount of the deposit made via payment card or payment system without making a bet, the fee for the service of the payment system will be deducted in the same amount as the payment system withheld from the Organizer for the transfer of the above-mentioned deposit.

 

Can I make a deposit into my friend's Qismatbet account?

No, you can replenish only your own account with your personal funds. The card/account/wallet can be used for making a deposit only if their holder’s data match with the Qismatbet user’s data.